I get weekly emails from a site called Travel Mole, which provides insight into the travel industry, such as booking and destination trends. I’m not exactly religious about reading it, but this week, the headline caught my eye: “Online travelers shrinking, turning to agents.” I clicked to read more, and discovered that the decline in online booking is unrelated to our shoddy economy. Rather, people are turning to (human) travel agents because online agencies are too frustrating to use.
I can relate. Sometimes, looking for answers on travel search Web sites like Kayak or Travelocity turns out to be much more complicated and convoluted than expected. After reading the Travel Mole article, I wondered whether there was anything better online, or if I too would be forced to call a travel agent (and pay one) the next time I planned a trip. I started searching, and found two options that stood out for their simplicity.